Services/AI chat assistants

An assistant that answers customers day and night.

AI chat assistants on your website, WhatsApp, Facebook, Instagram, SMS and email. Trained on your own information, connected to your systems, and handed to a person when it matters.

Book a free systems call
What is included
  • Website chat assistant
  • WhatsApp Business assistant
  • Facebook, Instagram, SMS and email
  • Trained on your documents and prices
  • Bookings, quotes and order lookups
  • Human handover and full transcripts
Fixed scope. Clear Rand pricing. Looked after after launch.

Automated customer interaction, without the robot feel.

  1. “We miss messages after hours and lose the sale.”

    By the time someone replies in the morning, the customer has moved on.

  2. “Staff answer the same ten questions all day.”

    Prices, hours, delivery, stock. Every answer typed by hand.

  3. “Customers wait hours for a simple answer.”

    And the difficult questions still end up with the same person.

Where your assistant works.

  1. Website chat

    Answers questions, qualifies visitors and books calls using your own content.

    For example: a visitor asks about pricing at 22:00 and gets a real answer plus a booking link.

  2. WhatsApp assistant

    Runs on the WhatsApp Business API so customers chat where they already are.

    For example: order status, opening hours and quote requests handled automatically.

  3. Social, SMS and email inboxes

    Facebook Messenger, Instagram DMs, SMS and email in one flow, with the same answers everywhere.

    For example: a comment on an Instagram ad turns into a conversation and a lead.

  4. Connected to your systems

    Looks up orders, checks availability, creates tickets and updates your CRM.

    For example: “Where is my delivery?” answered from your live data.

  5. Staff assistants

    Internal assistants that answer policy, product and process questions from your own documents.

    For example: new staff ask the assistant instead of interrupting a manager.

  6. Handover and oversight

    Hands the conversation to a person when needed, logs everything, and improves from what it sees.

    For example: anything that sounds like a complaint goes straight to a human.
Results

What happened when every comment got an answer.

Ruggenvale 4x4 & Utility4x4 and off-road equipment · based in Texas · about 50 staff

+15%sales by month two

Before
Their ads brought in more comments than the team could keep up with. Questions went unanswered, and buyers went elsewhere.
What we built
An AI agent that answers every comment and message on their ads. When it isn’t sure, it sends the question to the sales team on WhatsApp.

“Our ads brought in more comments than we could keep up with, and we were losing sales because of it. Now the AI answers every comment, and when it isn’t sure, it sends the question straight to our team on WhatsApp. Sales were up 15% by month two.”

Matthew J., Marketing Manager, Ruggenvale 4x4 & Utility
Illustration of the Ruggenvale comment agent. Names and comments are made up.

From first call to live system.

  1. Gather

    We collect your FAQs, documents, price lists and the tone you want.

  2. Train and test

    We build the assistant and test it against real customer questions.

  3. Connect

    WhatsApp, website, social channels and your systems, linked up.

  4. Improve

    A monthly review of conversations, gaps and answers.

Fixed scope. Clear pricing. A team that answers.

We map the work, quote a fixed price, build it in your accounts and look after it afterwards. No hourly surprises, no call centre.

Fixed scope, clear pricingYou get a written scope and a fixed Rand quote before we build anything.
A team that answersYou speak to the people doing the work, not a ticket queue.
You own everythingBuilt in your accounts, on your domain. Leave any time with everything intact.
Looked afterA monthly care plan keeps it running, secure and improving as you grow.

Questions we get asked

Will it make things up?It answers only from the content you approve. When it does not know, it says so and hands over to a person rather than guessing.
Do we need the WhatsApp Business API?Yes for WhatsApp. We set it up for you on your own number, or a new one.
What about POPIA?Conversations are stored in your own accounts with retention rules you control. We collect only what the conversation needs.
Can it reply in Afrikaans or isiZulu?It can respond in the languages your customers write in. We test the languages that matter to you before launch.

Often built together.

  1. Voice AI agents

    Agents that answer and make calls, qualify leads, book appointments and follow up 24/7.

    Connected to your calendar and CRM
  2. Workflow automation and integration

    Connect the tools you already use and remove the manual copy and paste between them.

    Sage, Xero, Shopify, WhatsApp, Sheets
  3. Ai360 CRM platform

    An all-in-one CRM, marketing and automation platform, set up and connected to whatever we build for you.

    Also from Ai360