About

Privacy policy

Effective Date: December 12, 2024

Ecigus Pty Ltd t/a Ai-360 ("we," "our," "us," or "Ai-360") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number, physical address)
Account credentials (username and password)
Billing and payment information
Usage data and preferences
Any other information you voluntarily provide
2. How We Collect Your Information

We collect information through:

Your account registration and service subscription
Your interactions with our website and communications
Your billing and payment activities
3. How We Use Your Information

Your personal information may be used to:

Provide, operate, and maintain our services
Process payments and billing
Improve and personalize your service experience
Communicate service updates, offers, or support
Enforce our terms and conditions
Comply with legal obligations
4. Disclosure of Your Information

We may disclose your information:

To third-party service providers who support our business operations (payment processing, customer support, technical infrastructure)
To comply with legal requirements or in response to legal processes
To protect the rights, property, or safety of Ai-360, our users, or the public
With your explicit consent
5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or storage system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You have the right to:

Access and request a copy of your personal information
Correct or update your personal information
Request deletion of your personal information
Opt-out of marketing communications
To exercise these rights, contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and administer our services. You can control cookies through your browser settings; however, disabling cookies may affect service functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via our website or email. Your continued use of our services after updates indicates acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

Ecigus Pty Ltd t/a Ai-360
H. SANTOS BUILDING, 30 Arena Cl, Bruma, Johannesburg, 2026, South Africa
Email: [email protected]